CUSTOMER CARE

Gingerly Press is dedicated to creating quality handmade goods, providing speedy shipping and prioritizing customer satisfaction. Please let us know if there is anything we can do to improve our customer service.

ORDERS

Orders are processed within 1-2 business days of order placement given all items are in stock. Discontinued items in the sale section will not be reprinted once out of stock. If an item you have purchased is sold out, we will notify you via the email provided at checkout. Any sold out items will be refunded, and any remaining items in the order, if any, will be shipped as a partial order.

SHIPPING

All orders are shipped via USPS First Class Mail from Landenberg, Pennsylvania, which should take between 3-5 days.

INTERNATIONAL SHIPPING

We ship internationally upon request to most countries. Please email lindsay@gingerlypress.com your name, mailing address, and list of items you'd like to purchase for a shipment quote. Your items will be shipped via USPS First Class International mail, which can take upwards to 10 business days. Customers are expected to pay any additional customs charges and tax duties. We appreciate your time and effort to make an international purchase and we are working on improving our international shipping system.

PAYMENT

Gingerly Press accepts all major credit cards and Paypal.

SALES TAX

We are required to charge 6% sales tax on all orders placed within Pennsylvania. All orders placed outside the state are not subject pay to sales tax.

RETURNS & REFUNDS

You may return any unopened/unused items within 14 days of the receipt of purchase. Shipping costs are non-refundable and the return shipping costs are the responsibility of the customer. If for some reason we have shipped the incorrect item or the incorrect number of items to you, please email us immediately at lindsay@gingerlypress.com. In this case, we will cover the cost of the return shipping and ship you the corrected order immediately.

PRIVACY

We respect and protect the privacy of our customers and do not share or sell your information to any third parties. We encourage you to sign up for our monthly newsletter for studio news, sneak peeks, letterpress facts, special discounts and DIY tutorials. You have the freedom to unsubscribe to our newsletter at the bottom of the letter at any time.